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Question: iPhone disabled connect to iTunes

i have connected my phone to the computer and nothing. phone still reads disabled connect to iTunes. frustrated!!!!!!!!!!!!!!!!!!!!!!!!!

[Re-Titled by Host]

iPhone 4

Posted on Jul 26, 2012 9:00 AM

Question marked as Apple recommended

Answer:

Posted on Sep 10, 2016 1:53 PM

Helpful answers

Question marked as ★ Helpful

Oct 3, 2012 6:16 PM in response to NYC JaTT In response to NYC JaTT

HEY WHEN I CONNECT MY IPHONE TO ITUNES IT STILL WONT LET ME DISABLE MY PHONE. CAN YOU PLEASE HELP ME.

Oct 3, 2012 6:16 PM

Question marked as ★ Helpful

Question marked as ★ Helpful

Sep 21, 2012 12:51 PM in response to dfmcallister In response to dfmcallister

I am frustrated. My son is autistic. The iphone is critical for him. He has been trying for two weeks to get past the "iphone is disabled, connect to itunes." All he gets is the emergency phone number pad. He has asked for help from apple and others. He turned the problem over to me today. Though I am a mac person from way back, I have never used an iphone. I went on itunes, put in the information he gave me re: user name and password. Apparently this isn't right, but this is all he remembers. I've read the instructions for going into the DFU mode, but how would I get to the "home" button, thanks, budinsky.

Sep 21, 2012 12:51 PM

Question marked as ★ Helpful

Jul 26, 2012 11:30 AM in response to dfmcallister In response to dfmcallister

Open iTunes on computer, connect iPhone to computer with USB cable. Hold both Home and Power buttons on iPhone until iTunes recognizes iPhone in Recovery Mode. This usually takes about 20 seconds of holding both buttons. Restore the iPhone Firmware.

Jul 26, 2012 11:30 AM

Question marked as ★ Helpful

Sep 9, 2012 1:57 PM in response to dfmcallister In response to dfmcallister

Connect to iTunes
Right Click on iPhone-on left pane
Click Backup
Its going to tell you"iphones is locked with passcode,please try again later"
That time you be able to enter your screen lock passcode.
Enter your passcode and then It will Unlock!

Sep 9, 2012 1:57 PM

Question marked as ★ Helpful

Question marked as ★ Helpful

Jan 31, 2013 1:29 PM in response to dfmcallister In response to dfmcallister

well my doughter locked my iphone disabled connect to itunes, so i can not able to restart the iphone please help me for the connecting to the itunes

thanks

attakakar

Jan 31, 2013 1:29 PM

Question marked as ★ Helpful

Jul 26, 2012 10:01 AM in response to dfmcallister In response to dfmcallister

df, did it start as a device pass code issue? Is the phone detected by iTunes? Did any particular events precede the situation you are describing?

Jul 26, 2012 10:01 AM

Question marked as ★ Helpful

Sep 10, 2016 1:19 PM in response to dfmcallister In response to dfmcallister

how do i get phone unlocked i have usb connexted to phone and a hotel computer

Sep 10, 2016 1:19 PM

Question marked as ★ Helpful

Question marked as ★ Helpful

Question marked as ★ Helpful

Dec 26, 2012 10:41 AM in response to NYC JaTT In response to NYC JaTT

Well my daughter locked up phone pretty good! "Disabled Connect to Itunes" so I did but it was only giving me the option to restore. I tried right clicking and then backing up and it still did not let me enter the password. Then I decided to see if it would let me Sync it, WOOHOO it worked. All my text messages starting coming in and it was allowing me to re-enter my password. So your hint did help some, it certainly got me on the right path. Thank you!

Dec 26, 2012 10:41 AM

Question marked as ★ Helpful

Question marked as ★ Helpful

Sep 16, 2012 1:39 PM in response to I Am Legendary! In response to I Am Legendary!

I am happy my idea worked. Unlike someone else messaged me saying "There is No way my instructions will work.. I have to restore the phone".

Just for everyone else here..try what I wrote before before making assumptions..lol

Sep 16, 2012 1:39 PM

Question marked as ★ Helpful

May 18, 2016 4:04 AM in response to dfmcallister In response to dfmcallister

Hey, I REALLY need help. ive been stupid and forgot my password on my phone after recently changing it. ive tried that many times ive disabled my phone. i have the recent update of itunes and computer is all up to date. ive put my phone into recovery mode and connected to itunes, gone to restore, accepted all i need to accepts and then nothing!!! no progress bars on phone or on computer, just a box in the bottom saying done? help me. i need my phone for work purposes.

May 18, 2016 4:04 AM

Question marked as ★ Helpful

Sep 17, 2012 6:56 PM in response to dfmcallister In response to dfmcallister

Well, my iPhone 4S got fixed by itself after about 5 hours being disabled. A "friend" was trying to break into it. Here's what I did. I connected it to the iTunes computer I always connect it to. My only option was to restore it, but I had not backed it up for months, so I decided to at least copy my pictures. I was using iPhone Browser to copy all my pictures (about 10.5GB) so I left it alone and went to watch TV while copying. When I came back to my computer to check the copy progress I checked my iPhone as well and the DISABLED message was gone and I was able to login again! 🙂 YEAH! So I guess it's just a matter of time, from the moment it got locked till' it was good again was about 5 hours. Anyone with the same experience please confirm so we know what the fix is. Thanks!

Sep 17, 2012 6:56 PM

Question marked as ★ Helpful

Sep 16, 2012 8:11 AM in response to NYC JaTT In response to NYC JaTT

Thanks a lot. I would have restored if I didnt see your suggestion. Saved a lot of time.

But I dont know why my phone was disabled. I didnt enter a wrong password or something.

Sep 16, 2012 8:11 AM

Question marked as ★ Helpful

Mar 19, 2016 7:09 PM in response to brad805 In response to brad805

brad805, YOU ARE A LIFESAVER! The home button and power button thing works!!! Thank you so much! 🙂

Mar 19, 2016 7:09 PM

Question marked as ★ Helpful

Mar 3, 2013 3:42 PM in response to dfmcallister In response to dfmcallister

My wife had this same problem and had to do a restore however she never synced to itunes and would've lost all her 300+ pics. Called Apple tech for suggestions and they said there is absolutely nothing you can do to recover the pics before a restore. Well DEAD WRONG......enter your phone in recovery mode while connected to a pc. Then go to computer and depending on what Windows program, mine said Photo Stream, and I was able to drag and drop all the pics onto my pc. Not sure if it would do the same with a mac. Hope this helps others with the same issue.

Mar 3, 2013 3:42 PM

Question marked as ★ Helpful

Jan 29, 2016 8:51 AM in response to dfmcallister In response to dfmcallister

My iphone was disabled so i connected it into my computer and clicked the "update" because my ios was outdated. after it was updated successfully via itunes, it rebooted and the apple logo appeared then "iPhone is disabled, connect to itunes" still appeared with plain black background. i tried connecting it into my computer but itunes says that it is locked and i needed to unlock it but i cant. i tried to hold on to the home button to turn it off but i cant. it's stuck. help me please.

Jan 29, 2016 8:51 AM

Question marked as ★ Helpful

Question marked as ★ Helpful

Question marked as ★ Helpful

Mar 28, 2013 10:07 AM in response to Full Metal Norris In response to Full Metal Norris

This is what finally worked for me:

* plugged in my Iphone to machine (Mac) with iTunes running

* within itunes, right clicked on the iphone icon in the left column (i had to show sidebar to see the left column, btw)

* after right clicking, i selected to "Transfer Purchases"

* once that process began, it asked for my log in (within iTunes) and itunes/computer started to download stuff to my computer from my phone----stuff that i had bought on my phone

* i checked my phone at that point (screen was black but it came awake) -- and after a day of being disabled, i was able to log into my phone again finally...no data lost!!

good luck

Mar 28, 2013 10:07 AM

Question marked as ★ Helpful

Jan 16, 2016 7:38 PM in response to derptor56 In response to derptor56

read the prior posts. You question has been answered.

Jan 16, 2016 7:38 PM

Question marked as ★ Helpful

Aug 11, 2015 4:57 AM in response to ceez38 In response to ceez38

Hello Ceez38,

My problem is the same but phone has never been backed up on this computer.

how do I restore it without losing content, i.e. photos, info etc

please help, its my young girl's phone is she is desperate because she has assignments info there.

Thanks

Al

Aug 11, 2015 4:57 AM

Question marked as ★ Helpful

Feb 10, 2016 3:55 PM in response to brad805 In response to brad805

how do you connect to itunes with a windows/ hisense compter?

Feb 10, 2016 3:55 PM

Question marked as ★ Helpful

Mar 14, 2015 9:27 AM in response to dfmcallister In response to dfmcallister

@Atta.900

@ggb4043

This will erase the device and its passcode.

  1. Disconnect all cables from your device.
  2. Hold down the Sleep/Wake button, then "slide to power off" to turn off your device.
  3. Press and hold the Home button and plug the device into your computer. If your device doesn't turn on automatically, turn it on. Don't release the Home button.
  4. Continue holding the Home button until you see the Connect to iTunes screen. User uploaded file
  5. If iTunes doesn't open automatically, open it. iTunes will alert you that it has detected a device in recovery mode.
  6. Click OK. Then restore the device.

If your device doesn't go into recovery mode, try steps 1–4 again.

Mar 14, 2015 9:27 AM

Question marked as ★ Helpful

Apr 6, 2015 12:24 PM in response to wilkie.joissaint In response to wilkie.joissaint

When I hold down the sleep button nothing happens, also when I connect the phone a dialog box appears "iTunes could not connect to the iPhone because it is locked with a passcode. You must enter your passcode on the iPhone before it can be used with iTunes."

Apr 6, 2015 12:24 PM

Question marked as ★ Helpful

Apr 9, 2015 3:19 AM in response to WhizKid876 In response to WhizKid876

I followed the steps. I get connect to iTunes screen but iTunes in my PC does not recognize iPhone.

Apr 9, 2015 3:19 AM

Question marked as ★ Helpful

Question marked as ★ Helpful

Question marked as ★ Helpful

Jul 26, 2012 10:01 AM in response to dfmcallister In response to dfmcallister

df, did it start as a device pass code issue? Is the phone detected by iTunes? Did any particular events precede the situation you are describing?

Jul 26, 2012 10:01 AM

Question marked as ★ Helpful

Jul 26, 2012 11:30 AM in response to dfmcallister In response to dfmcallister

Open iTunes on computer, connect iPhone to computer with USB cable. Hold both Home and Power buttons on iPhone until iTunes recognizes iPhone in Recovery Mode. This usually takes about 20 seconds of holding both buttons. Restore the iPhone Firmware.

Jul 26, 2012 11:30 AM

Question marked as ★ Helpful

Question marked as ★ Helpful

Sep 9, 2012 1:57 PM in response to dfmcallister In response to dfmcallister

Connect to iTunes
Right Click on iPhone-on left pane
Click Backup
Its going to tell you"iphones is locked with passcode,please try again later"
That time you be able to enter your screen lock passcode.
Enter your passcode and then It will Unlock!

Sep 9, 2012 1:57 PM

Question marked as ★ Helpful

Sep 16, 2012 8:11 AM in response to NYC JaTT In response to NYC JaTT

Thanks a lot. I would have restored if I didnt see your suggestion. Saved a lot of time.

But I dont know why my phone was disabled. I didnt enter a wrong password or something.

Sep 16, 2012 8:11 AM

Question marked as ★ Helpful

Sep 16, 2012 1:39 PM in response to I Am Legendary! In response to I Am Legendary!

I am happy my idea worked. Unlike someone else messaged me saying "There is No way my instructions will work.. I have to restore the phone".

Just for everyone else here..try what I wrote before before making assumptions..lol

Sep 16, 2012 1:39 PM

Question marked as ★ Helpful

Sep 17, 2012 6:56 PM in response to dfmcallister In response to dfmcallister

Well, my iPhone 4S got fixed by itself after about 5 hours being disabled. A "friend" was trying to break into it. Here's what I did. I connected it to the iTunes computer I always connect it to. My only option was to restore it, but I had not backed it up for months, so I decided to at least copy my pictures. I was using iPhone Browser to copy all my pictures (about 10.5GB) so I left it alone and went to watch TV while copying. When I came back to my computer to check the copy progress I checked my iPhone as well and the DISABLED message was gone and I was able to login again! 🙂 YEAH! So I guess it's just a matter of time, from the moment it got locked till' it was good again was about 5 hours. Anyone with the same experience please confirm so we know what the fix is. Thanks!

Sep 17, 2012 6:56 PM

Question marked as ★ Helpful

Sep 21, 2012 12:51 PM in response to dfmcallister In response to dfmcallister

I am frustrated. My son is autistic. The iphone is critical for him. He has been trying for two weeks to get past the "iphone is disabled, connect to itunes." All he gets is the emergency phone number pad. He has asked for help from apple and others. He turned the problem over to me today. Though I am a mac person from way back, I have never used an iphone. I went on itunes, put in the information he gave me re: user name and password. Apparently this isn't right, but this is all he remembers. I've read the instructions for going into the DFU mode, but how would I get to the "home" button, thanks, budinsky.

Sep 21, 2012 12:51 PM

Question marked as ★ Helpful

Oct 3, 2012 6:16 PM in response to NYC JaTT In response to NYC JaTT

HEY WHEN I CONNECT MY IPHONE TO ITUNES IT STILL WONT LET ME DISABLE MY PHONE. CAN YOU PLEASE HELP ME.

Oct 3, 2012 6:16 PM

Question marked as ★ Helpful

Question marked as ★ Helpful

Question marked as ★ Helpful

Dec 26, 2012 10:41 AM in response to NYC JaTT In response to NYC JaTT

Well my daughter locked up phone pretty good! "Disabled Connect to Itunes" so I did but it was only giving me the option to restore. I tried right clicking and then backing up and it still did not let me enter the password. Then I decided to see if it would let me Sync it, WOOHOO it worked. All my text messages starting coming in and it was allowing me to re-enter my password. So your hint did help some, it certainly got me on the right path. Thank you!

Dec 26, 2012 10:41 AM

Question marked as ★ Helpful

Jan 31, 2013 1:29 PM in response to dfmcallister In response to dfmcallister

well my doughter locked my iphone disabled connect to itunes, so i can not able to restart the iphone please help me for the connecting to the itunes

thanks

attakakar

Jan 31, 2013 1:29 PM

Question marked as ★ Helpful

Mar 3, 2013 3:42 PM in response to dfmcallister In response to dfmcallister

My wife had this same problem and had to do a restore however she never synced to itunes and would've lost all her 300+ pics. Called Apple tech for suggestions and they said there is absolutely nothing you can do to recover the pics before a restore. Well DEAD WRONG......enter your phone in recovery mode while connected to a pc. Then go to computer and depending on what Windows program, mine said Photo Stream, and I was able to drag and drop all the pics onto my pc. Not sure if it would do the same with a mac. Hope this helps others with the same issue.

Mar 3, 2013 3:42 PM

Question marked as ★ Helpful

Mar 28, 2013 10:07 AM in response to Full Metal Norris In response to Full Metal Norris

This is what finally worked for me:

* plugged in my Iphone to machine (Mac) with iTunes running

* within itunes, right clicked on the iphone icon in the left column (i had to show sidebar to see the left column, btw)

* after right clicking, i selected to "Transfer Purchases"

* once that process began, it asked for my log in (within iTunes) and itunes/computer started to download stuff to my computer from my phone----stuff that i had bought on my phone

* i checked my phone at that point (screen was black but it came awake) -- and after a day of being disabled, i was able to log into my phone again finally...no data lost!!

good luck

Mar 28, 2013 10:07 AM

User profile for user: dfmcallister

Question: iPhone disabled connect to iTunes